‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline could hardly be considered an obvious target for digital platform algorithms.
However, its rise as a TikTok talking point has placed it at the forefront of an promotional upheaval, in which large companies are spending big on content creators and reducing expenditure on marketing items in conventional outlets.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Currently, a wave of amateur-created clips have documented the product’s widespread use in “life hacks”.
Promoted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for squeaky doors. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, strategists within the corporation amplified the hacks by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. So too were ideas it could extend fragrance and revive leather bags. Proposals that it might whiten teeth or extend lashes were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. Fernando Fernández, recently appointed, has indicated the goal is to spend half of its colossal advertising budget on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“We are witnessing a departure from a mass communication approach, where we would just transmit messages … Now it’s many conversations, various groups. Changes in digital feeds means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by consumers, talked about by other people, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with the youth demographic spending more time on apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in drops in traditional media advertising. Within the United Kingdom, ad revenues for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as corporations essentially turn into content studios, linking up with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
This strategy is expanding. Advertising spending on the creator economy is growing fourfold quicker than the media industry overall. In the US, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”